1. Who we are
AutoAssist is owned and operated by Johnson Capital Ventures LLC (“AutoAssist,” “we,” “us,” or “our”). Questions about this policy may be sent to johnsoncapitalventure606@gmail.com.
2. Information we collect
Depending on how you use AutoAssist, we may collect:
- Account information, such as your name, email address, and password hash.
- Business information you provide, including business name, services, and phone numbers.
- Customer and lead information, including names, phone numbers, messages, call details, and conversation history.
- Billing and subscription records. Payment card details are processed by Square and are not stored by AutoAssist.
- Technical information such as IP address, browser type, device information, logs, and service usage.
- Communications you send to us, including feedback and support requests.
3. How we use information
We use information to:
- Provide, secure, maintain, and improve AutoAssist.
- Receive calls, send requested or automated messages, organize leads, and generate response drafts.
- Manage accounts, subscriptions, billing, support, and service notices.
- Detect abuse, troubleshoot errors, enforce our terms, and comply with law.
4. SMS and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services, such as customer service or messaging delivery, is permitted only as needed to provide those services. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency varies based on calls, inquiries, account activity, and user settings. Message and data rates may apply. Reply STOP to opt out of future messages and HELP for assistance.
End users may opt in to receive service-related text messages by checking the separate optional SMS consent box on our opt-in form or by texting START to (567) 407-4933. Texting START provides consent to receive recurring service-related and conversational messages from AutoAssist. Consent is not a condition of purchase.
Complete enrollment instructions are available on our SMS Messaging Program & Opt-In page.
5. How we share information
We do not sell personal information. We share information only when necessary to operate AutoAssist, comply with law, protect rights and safety, or complete a business transaction. Service providers may include:
- Twilio for phone calls and SMS delivery.
- Square for subscription and payment processing.
- OpenAI for AI-assisted drafting and related features.
- Resend for transactional email delivery.
- Replit and its infrastructure providers for application hosting, database storage, and operation.
These providers may process information only for the services they perform for us and under their own applicable privacy terms.
6. Data retention and security
We retain information for as long as reasonably necessary to provide the service, meet legal obligations, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and organizational safeguards, but no method of storage or transmission is completely secure.
7. Your choices and rights
You may request access to, correction of, or deletion of your personal information by contacting us. You may also update account and business settings within AutoAssist. Some information may be retained when required by law or for legitimate security and recordkeeping purposes.
8. Children’s privacy
AutoAssist is intended for business users who are at least 18 years old. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this policy as AutoAssist changes. We will post the revised policy here and update its effective date. Material changes may also be communicated through the service or by email.